Webflow support

When does hourly Webflow help fit better than a monthly plan?

Choose hourly Webflow help for rare, separate tasks, and a monthly plan when the same site needs ongoing hours.

THE SHORT ANSWER

Hourly help fits when Webflow work is rare and each task can end. A monthly plan fits when an existing site keeps needing updates. Webflower's plan is $999 per month with 10 hours included. Extra hours are $75 and start only after you approve a written estimate. Unused hours do not roll over, and the plan cannot be paused. A new website or a full redesign is a separate project.

Hourly help buys time one task at a time

Hourly help means you buy time as each task appears. Nothing is reserved for the month. You describe the job, agree the time, and the work ends when that job ends. The next task, if there is one, starts again from a new written request. That shape fits a site that stays still for a long stretch and then needs one bounded change.

It is a weak fit when the same site needs a stream of edits. Each new task starts without reserved time, and without someone already holding the recent context. There is also no included block waiting when a form breaks on a Tuesday.

Example: the homepage shows a price you have retired. You want that sentence replaced, and you do not expect another request for several months. That is one task. It does not need a month of reserved hours.

A monthly plan reserves 10 hours that expire

A monthly plan is for an existing Webflow site that keeps changing. Webflower has one plan: $999 per month, including 10 hours of Webflow work. The same price applies to every existing site. Joining it does not require a custom quote. Your Webflow subscription and hosting stay in your own accounts.

Those 10 hours are the capacity for that billing period. They are not a promise of a fixed number of pages, because a sentence change and a new section take different amounts of time. Unused hours expire at the end of the period and do not carry over. A month you barely touch still ends, and the unused time ends with it.

A new website or a full redesign is outside that allowance. Those are separate projects with their own scope and quote. A page that follows the design you already have can fit the included hours, once the time is clear. Read when a separate project fits better if you are weighing a rebuild against ordinary edits.

Extra hours stay on the monthly plan

Additional work is $75 per hour. That rate does not turn the membership into hourly help. Before work exceeds the included 10 hours, I share a written estimate for the additional time and ask for your written approval. Additional work starts only after you approve it.

You cannot spend a previous month's unused hours at that rate. They have already expired. You also cannot pause the plan to hold the 10 hours until a later week. Memberships cannot be paused. Cancel before the next renewal to stop future billing. Service continues through the paid period, and remaining included hours stay available until that period ends. You can ask to rejoin later, subject to availability.

Example: the included hours are used up, and the contact form still needs a fix. The next step is a written estimate at $75 per hour. You can approve it, narrow the request, or leave it. That estimate is still the monthly plan. It does not open a second way of working, and it does not draw on last month.

Match the billing shape to the next few months

Look at the work you expect over the coming periods, not at a single busy afternoon.

  • Several requests are likely on a site that already exists. The monthly allowance fits, and the next request can go to someone who already knows the structure.
  • You expect one bounded task, then a long gap. Hourly help fits better than a month whose unused hours will expire.
  • The work replaces the site or builds a new one. Scope it as its own project. The included hours and the $75 rate both stay with the monthly plan for an existing site.

Write the outcome, the page, and what done looks like before you choose. 'Replace the pricing sentence with this text and check a phone layout' can be estimated. 'Make the site better' cannot. Keep a rebuild off the same list as the small edits so the hours and the project quote stay apart.

The working rules do not change with the shape

Communication stays asynchronous and written. There are no calls or meetings to decide which shape you want. Urgent requests are reviewed and picked up within 24 hours. Other requests are reviewed and picked up within 48 hours. Those are pickup times, not a promise that the work will be finished in that window.

The Webflow retainer on the homepage is this monthly plan, for an existing site, at one price. The retainer guide explains what the hours include. Use this page when you are choosing between time bought one task at a time and a monthly allowance that expires.

Questions & answers

Is the $75 rate a separate hourly membership?

No. Additional work is $75 per hour on the monthly plan. It starts only after you approve a written estimate, and only once the included 10 hours are not enough.

Can unused monthly hours pay for later hourly tasks?

No. Unused hours expire at the end of the billing period and do not carry over. They are not a credit you can spend on a later task.

What if I only expect one small edit this quarter?

A single task that ends is a weak reason to hold 10 hours for a whole month, because time you do not use expires. Hourly help fits that gap better than a month of unused capacity.

Can the monthly hours include a brand new website?

No. A new website or a full redesign is a separate project with its own scope and quote. The monthly plan is for an existing Webflow site.

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