Webflow support

How do I use this month's Webflow hours before a later launch?

Spend this month's Webflow hours on work that launches later, and name the date the live domain may change.

THE SHORT ANSWER

Do the work in the billing period that still has hours, and write that the custom domain should wait until the launch date you name. Unused hours expire at the end of the period and do not carry over, and the membership cannot be paused to save them. The plan is $999 per month with 10 hours. Extra hours are $75 and start only after you approve a written estimate.

Use the hours in this period

A later launch date does not move unused hours into the month of the launch. Unused hours expire at the end of each monthly billing period and do not carry over. If the page should be ready when the campaign starts, ask for the work in the period that still has the hours.

The unused hours guide is the expiry rule on its own. This page is the request you send when the work belongs in this period and the live site should change on a later day. Waiting until the week of the launch does not save the hours that were still open this month.

Example: the spring offer should appear on the live site on a Tuesday in the next billing period. Four included hours are still open in this one. Those four hours are the time that can be used now. They will not be waiting on that Tuesday.

Name the date the live domain may change

Write the page, the outcome, and the date the custom domain may update. Until you write that the live domain should change, it should stay as it is. Ask for a link where you can review the change without that domain moving.

The review guide is the reply you send when that link is ready: publish, or hold. This page is the instruction you send before the work starts, so the launch date is part of the request and not a surprise at the end.

A clear request looks like this: 'Build the spring offer on /pricing so it matches the current pricing section. Use the attached copy. Do not change the custom domain until I write publish. I will review the link first.' A date in that note is a hold, not a promise that the live site will change by itself when the calendar reaches it.

Do not treat a quiet inbox as permission to go live. The custom domain should change because a later message names it.

Cut the work to the hours you have

Ten hours is a capacity limit, not a count of pages. A text change and a new section that follows the current design do not take the same time. If the full campaign is larger than the hours that are left, narrow this month's slice, or approve additional time before that extra work starts.

Before work exceeds the included hours, I share a written estimate for the additional time and ask for your written approval. Additional work starts only after you approve it. A note that says the whole campaign must be done now is not that approval.

Example: four hours remain, and the campaign also needs a new homepage banner plus three CMS posts. This month's request can be the /pricing section only, using the current layout. The banner and the posts can be a new written request in the next period, if the membership is still active. They should not be written as if this month's unused time will be there to finish them.

A new website or a full redesign is still a separate project, with its own scope and quote. A section that follows the design you already have can fit the included hours, once the time is clear.

A later launch is not a pause

Memberships cannot be paused to hold hours until a campaign. You can cancel before the next renewal to stop future billing. Service continues through the current paid period, and any remaining included hours stay available until that period ends. Cancelling does not move the launch, and it does not keep unused hours past that period.

The site, the domain, and work that has been paid for stay in your Webflow account. Your Webflow subscription and hosting stay in your own account as well. If the launch date falls after this paid period, the membership publishes the held work only while the membership is still active. After that, you publish from your own account. Say in the request which of those you expect, so the live domain is not left waiting on a plan that has already ended.

Pickup times do not become the launch date. Urgent requests are reviewed and picked up within 24 hours. Other requests are reviewed and picked up within 48 hours. Those are pickup times, not a finish date, and not the day the custom domain must change.

Keep one written request for the hold

Send the page, the copy, the hold, and the launch date in one thread. A second thread that only says 'go live Tuesday' can miss the hold that was on the original note. Communication is asynchronous and written only. There are no calls or meetings to walk the date.

When the review link matches the request, reply with the domain you want updated. Until that reply, the custom domain stays on the previous version. The Webflow retainer is the monthly plan these hours belong to: $999 per month, including 10 hours of Webflow work. Additional work is $75 per hour and starts only after you approve a written estimate. Unused hours expire at the end of each monthly billing period and do not carry over. The retainer guide explains which ongoing work those hours cover. Use this page when the work should happen before the day the public site changes.

Questions & answers

If I wait until launch week, will this month's hours still be there?

No. Unused hours expire at the end of each monthly billing period and do not carry over. The next period starts again at 10 hours. It does not include time you skipped.

Does telling you to hold the live domain approve extra hours?

No. A hold says the custom domain should not change yet. Additional work is $75 per hour and starts only after you approve a written estimate.

Can I pause the membership until the campaign date?

No. Memberships cannot be paused. You can cancel before the next renewal. Service continues through the paid period, and remaining included hours stay available until that period ends.

Who publishes on the launch date if the membership has ended?

The site stays in your Webflow account. The membership can publish while it is still active. After the paid period ends, you publish from that account yourself.

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